The Role

We’re seeking a highly skilled and customer-obsessed Technical Account Manager (TAM) to join our growing team. As a TAM, you’ll be the strategic technical advisor and primary point of contact for our largest enterprise clients globally. You won’t just manage existing relationships — you’ll actively drive client retention, adoption, and upsell opportunities.

This role requires a unique blend of deep technical expertise — specifically hands-on experience with Google Cloud Platform (GCP) and BigQuery — and exceptional account management skills. You’ll need to deeply understand the Rabbit ecosystem and have the technical acumen to translate complex business requirements into tangible product features and support solutions. Because our clients are global, this role requires shifted working hours to ensure seamless communication with our US-based enterprise clients.

What You’ll Actually Do

• Enterprise account management — serve as the primary relationship manager for a portfolio of large, global enterprise clients, ensuring high satisfaction, retention, and long-term success
• Growth & upselling — identify opportunities for account expansion; proactively present and demonstrate new features and use cases to drive upselling and product adoption
• Technical consulting & strategy — act as a technical subject matter expert, using your hands-on GCP and BigQuery experience to help clients integrate, optimize, and scale Rabbit within their existing data infrastructure
• Product feedback loop — understand, interpret, and advocate for client needs; translate complex client requests into actionable product features and work closely with engineering and product to guide the roadmap
• Support & escalation management — oversee and interpret support tickets from enterprise clients, jump in to unblock critical technical issues, and coordinate seamlessly with the technical support team
• Global client alignment — run regular business reviews, strategy sessions, and technical check-ins with international clients, shifting hours as necessary to cover US time zones effectively

You Should Have

Must-have:

• 5+ years of experience in Technical Account Management, Sales Engineering, or Technical Customer Success, specifically managing large enterprise clients
• Deep, hands-on technical experience with Google Cloud Platform (GCP) and BigQuery
• A strong technical background with the ability to quickly master the Rabbit product suite and underlying architecture
• A proven track record of managing enterprise retention, negotiating renewals, and successfully identifying and closing upsell opportunities
• Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders (e.g. C-level executives, data engineers)
• Willingness and ability to work shifted hours to support US-based clients and collaborate globally

Why This Role

• You’ll be at the forefront of AI and enterprise technology, working with some of the biggest companies in the world
• A fast-paced, collaborative environment where your technical insights directly impact product evolution and customer success
• Direct ownership over strategic enterprise relationships — retention, adoption, and growth are yours to drive
• A technically deep problem domain in GCP cost optimization, with a short path from customer feedback to roadmap action

How to Apply

Send us your CV or LinkedIn profile, along with a brief note on an enterprise account where your technical guidance drove a measurable outcome — what was the situation, what did you do, and what changed for the customer.